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| Customer complained after being served this plate at Lancashire pub on Christmas day A SNAP of a sorry looking Christmas dinner has gone viral – after a gutted pub-goer complained about its £45 cost. |
Customer Derri Burdon was so disappointed with her festive meal at the Whistling Wren in Leigh, Gtr Manchester. she took to Facebook to share her experience.
Ms Burdon said: “Dear family and friends - before I make this public I wanted to gauge your opinion.
If you paid £45 for a Christmas Day meal would you be happy to have been served this?
“We were at the Whistling Wren in Leigh.
“I have complained to Marston’s but was told the meal was as they would expect apart from it being served on the wrong size plate (I expect the plate should have been smaller).
“The service on the day was awful too. The table didn’t have a cloth and was set as it would be on a normal day. Not the stuff memories are made of.”
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Staff at the pub chain say that they have now given the unhappy customer a full refund but add that the Christmas package also included other items, not included in the picture.
And it wasn’t long before the post went viral on social media with scores of other people having their say on the meal.
Ian McNabb said: “Here is a picture of the saddest Chrimbo dinner I’ve ever seen. I feel like crying.”
Another person added: “I eat out most Christmas days and have never seen anything as bad as this. I would be demanding a refund it looked vile.”
“Maybe not a good idea to eat out next year. If I got this I would cry. Disgusting for any price,” another Facebook user said.
Yet a spokesman for Marston’s Brewery said Ms Burdon had been given a full refund for her meal on the day.
They also said the deal included champagne on arrival, starter, main, dessert, coffee and mints, which was not captured on the photograph.
Bruce Millington, area manager of the Whistling Wren, said: ‘We are very sorry that the customer in question was not happy with her experience with us at the Whistling Wren on Christmas Day.
“It was obviously not our intention. She did complain at the time and received a full refund for the 4-course meal worth £40 per head, before she left the pub on that day. We have been in dialogue with her directly since and will continue to liaise with her on a one-to-one basis as required.’
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